Rescued from my parent's attic was a doll I had when I was young. She was a mess to say the least. The poor doll's hair looked like rats had made a nest and was living in it since 1994. The sad thing was I had already tried saving this doll once already. But today I tried something that actually worked. I used a Magic Eraser on her face, arms, and legs. I suggest that if you are going to try this to test an area first as I have heard Magic Erasers can take shine off of surfaces. Then I added about 2 or 3 Tablespoons of fabric softener to a spray bottle of water. I shook it to get the fabric softener mixed well with the water. Then I sprayed it all over the doll's hair. Using a wig comb, I had one for my daughter's American Girl dolls, I worked in small sections slowly brushing from the bottom up. It came out great. Her hair looks almost as good as the day I got her decades ago. I have a few of my daughter's Barbies that are going to get their hair done next.